Maintaining Optimal Performance.
Resolving issues before you know of them
All smart home systems should be professionally supported and maintained following installation.
Even with perfect design, install and programming, this advanced technology requires regular health checks and software updates throughout it's life to ensure optimal performance and the best experience for the homeowner.
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Here at Optimum Automation we pride ourself on providing client's with industry-leading aftercare through comprehensive monitoring systems and rapid response as standard.
Aftercare & Repair Packages.
As with any revolutionary technology, failures can unfortunately happen. In our experience this is a rare occurance thanks to having the best designers, installers and programmers in the business. However, if it does happen it's reassuring to know that our service and support team are on hand to take care of any issues quickly and discreetly, so quickly that you may not even be aware that there was ever a problem in the first place.
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All of our installations include a complimentary 6 month maintenance promise, however we understand that every system and client has varying levels of support required which is why we offer a range of maintenance packages. These vary from remote-only packages to 24-hour on-site response, each having a varying number of system health checks and software updates tailored to the system's requirements.
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Your dedicated project manager will speak to you about the options available and which package we would recommend for your system to ensure smooth running once all technicians have left your property and you're enjoying your new smart home.
Rapid Remote Monitoring.
The ideal solution for any problems that do arise with a smart home system is to diagnose and rectify it without even having to visit the property. This allows you to get back to enjoying your system to it's full potential as quickly as possible without waiting on technicians to travel to you.
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We highly recommend that our state-of-the-art monitoring hardware is installed with all systems. This provides proactive monitoring as it alerts a member of our support team in real-time when elements of the system are not functioning properly, allowing us to log in and rectify most issues before you are even aware of them.​
Takeovers & Upgrades.
Poorly designed and installed smart home systems can cause huge frustrations for the homeowners using them. Here at Optimum Automation we are regularly contacted by such frustration smart homeowners, unable to use their system in the way it was intended.
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Poorly maintained software and equipment can lead to a whole range of problems, leading to even basic controls not functioning properly and potentially shortening the lifespan of expensive technologies. Are team are here to put wrongs right.
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We offer a free, no obligation site visit to asses the current system's issues and provide a clear fixed cost to rectify things and get your system working to it's full potential.
WHY OPTIMUM?
Bespoke as Standard.
The beauty of home automation is that it is completely tailored to your needs.
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Our team take the time to understand the needs of you and your home to ensure your installation and software achieves your smart home dreams. Whether you're a film buff looking to create the ultimate at-home cinema experience, a family wanting security and peace of mind, and everything in between - our home automation solutions are built around you.
Automation from Qualified Electricians.
The Optimum Automation team are all fully qualified electricians, meaning you only need one point of contact for the entire installation of your project, instead of sourcing an automation team and electrician separately, saving time and communication requirements throughout the entire project.
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Our authorised technicians have gone through extensive training to master automation programming, advanced lighting system design, networking setup and more.
Turnkey Solutions.
Our experienced team specialise in offering turnkey solutions to meet your specific home automation needs and desires with the latest and most powerful technologies available.
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Whether you want to integrate this cutting-edge technology in a new build, or install it in an existing property, our team can bring your vision to life, managing all elements of the transformation, from your first enquiry all the way to handing the control over to you and providing excellent aftercare.
Industry Leading Aftercare.
Installing such powerful technology in your home may feel overwhelming, with so much to learn. With us you needn't worry. We use Control4 products and technology, offering high-end quality and power while remaining user-friendly.
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Our curated aftercare plan is designed around your needs to minimise disruption thanks to our ongoing monitoring, management and support. Speak to our friendly team today to find out more about aftercare options.
Enquire today.
Contact our friendly team today to discuss your home automation project and receive a free, no obligation quote.
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